Terms of Service

1. Acceptance of Terms

By accessing or using the BLOC CLAIMS LLC (“DutyClaims”) website, platform, tools, or services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Services.

2. Description of Services

DutyClaims provides workflow automation, document preparation, and informational tools related to U.S. tariff refund claims. The Services may include tariff refund file generation, deadline tracking, document organization, and optional financing referrals.

DutyClaims is not a law firm, customs broker, or government agency. The Services do not constitute legal advice, customs brokerage, or tax advice. You should consult qualified professionals for legal, brokerage, and tax matters.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

4. Account and Data

You are responsible for maintaining the confidentiality of any login credentials and for all activity under your account. You agree to provide accurate, current, and complete information when using the Services.

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose
• Submit false, misleading, or fraudulent information
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Reverse-engineer, decompile, or disassemble the Services

6. Intellectual Property

All content, trademarks, and technology comprising the Services are owned by or licensed to BLOC CLAIMS LLC. You may not copy, modify, distribute, or create derivative works without prior written consent.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DUTYCLAIMS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY RESULTS OBTAINED WILL BE ACCURATE OR RELIABLE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUTYCLAIMS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

9. Indemnification

You agree to indemnify and hold harmless BLOC CLAIMS LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

10. Termination

We may suspend or terminate your access to the Services at any time and for any reason, including violation of these Terms. Upon termination, your right to use the Services ceases immediately.

11. Governing Law

These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

12. Dispute Resolution; Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

12.1 Agreement to Arbitrate

You and BLOC CLAIMS LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and BLOC CLAIMS LLC (collectively, “Disputes”), whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, shall be resolved through final and binding individual arbitration rather than in court, except as set forth below. This agreement to arbitrate is intended to be broadly interpreted and includes, but is not limited to, claims that arose before the existence of this or any prior agreement between us.

12.2 Informal Dispute Resolution

Before initiating arbitration, you and BLOC CLAIMS LLC each agree to first attempt to resolve any Dispute informally for at least sixty (60) days. Informal negotiations begin upon receipt of written notice from one party to the other (“Notice of Dispute”). The Notice of Dispute must include: (a) your full name and contact information; (b) the nature and basis of the claim or dispute; and (c) the specific relief sought. Notices to BLOC CLAIMS LLC shall be sent to contact@dutyclaims.com. If a Dispute is not resolved within sixty (60) days of receipt of the Notice of Dispute, either party may commence arbitration.

12.3 Arbitration Rules and Forum

Any arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, where applicable, the Supplementary Procedures for Consumer-Related Disputes (collectively, the “AAA Rules”), as modified by these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879.

The arbitration shall be conducted by a single arbitrator with substantial experience in resolving commercial and technology disputes. The seat and venue of arbitration shall be Harris County, Texas. Unless the parties agree otherwise, the arbitration may be conducted in person, by telephone, videoconference, or based on written submissions, as determined by the arbitrator.

12.4 Arbitration Fees and Costs

Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. If you demonstrate that the costs of arbitration are prohibitive compared to the costs of litigation, BLOC CLAIMS LLC will pay as much of the filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. BLOC CLAIMS LLC will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines your claim is frivolous.

12.5 Authority of the Arbitrator

The arbitrator shall have exclusive authority to resolve all Disputes, including the scope, enforceability, and arbitrability of this arbitration agreement. The arbitrator may grant any remedy that would otherwise be available in court, including injunctive and declaratory relief, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.6 Class Action and Jury Trial Waiver

YOU AND BLOC CLAIMS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and BLOC CLAIMS LLC agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

YOU AND BLOC CLAIMS LLC HEREBY WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

12.7 Exception — Small Claims and Injunctive Relief

Notwithstanding the foregoing, either party may bring an individual action in small claims court for Disputes within the jurisdiction of such court. Additionally, either party may seek emergency equitable relief before a court of competent jurisdiction in Harris County, Texas in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of the obligation to arbitrate.

12.8 Opt-Out Right

You may opt out of this arbitration provision by sending a written notice of your decision to opt out to contact@dutyclaims.com within thirty (30) days of first accepting these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, the remaining provisions of these Terms will continue to apply. Opting out of arbitration does not affect any other provisions of these Terms.

12.9 Survival

This arbitration provision shall survive termination of your account or these Terms. If any portion of this Section 12 is found to be unenforceable or unlawful, such portion shall be severed and the remainder of this Section shall be given full force and effect.

13. Exclusive Venue

To the extent that the arbitration provisions set forth above do not apply, or for any Disputes that are not subject to arbitration, you and BLOC CLAIMS LLC agree that any litigation shall be filed exclusively in the state or federal courts located in Harris County, Texas, and you consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.

14. Changes to Terms

We may update these Terms from time to time. The updated version will be indicated by a revised “Last updated” date. Your continued use of the Services after changes constitutes acceptance of the revised Terms. Notwithstanding the foregoing, any changes to the arbitration provisions in Section 12 shall not apply to Disputes for which you have already provided a Notice of Dispute prior to the effective date of such changes.

15. Contact

If you have questions about these Terms, contact us at contact@dutyclaims.com. For dispute-related notices, send correspondence to contact@dutyclaims.com.