Terms of Service

1. Acceptance of Terms

By accessing or using the DutyClaims website, platform, tools, or services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Services.

2. Description of Services

DutyClaims provides workflow automation, document preparation, and informational tools related to U.S. tariff refund claims. The Services may include tariff refund file generation, deadline tracking, document organization, and optional financing referrals.

DutyClaims is not a law firm, customs broker, or government agency. The Services do not constitute legal advice, customs brokerage, or tax advice. You should consult qualified professionals for legal, brokerage, and tax matters.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

4. Account and Data

You are responsible for maintaining the confidentiality of any login credentials and for all activity under your account. You agree to provide accurate, current, and complete information when using the Services.

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose
• Submit false, misleading, or fraudulent information
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Reverse-engineer, decompile, or disassemble the Services

6. Intellectual Property

All content, trademarks, and technology comprising the Services are owned by or licensed to DutyClaims. You may not copy, modify, distribute, or create derivative works without prior written consent.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DUTYCLAIMS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY RESULTS OBTAINED WILL BE ACCURATE OR RELIABLE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUTYCLAIMS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

9. Indemnification

You agree to indemnify and hold harmless DutyClaims and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

10. Termination

We may suspend or terminate your access to the Services at any time and for any reason, including violation of these Terms. Upon termination, your right to use the Services ceases immediately.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

12. Changes to Terms

We may update these Terms from time to time. The updated version will be indicated by a revised “Last updated” date. Your continued use of the Services after changes constitutes acceptance of the revised Terms.

13. Contact

If you have questions about these Terms, contact us at contact@dutyclaims.com.